Teleperformance provides content moderation services to the biggest social network in the world! Our international team is based in Athens and moderates content uploaded from 9 different countries: Germany, Norway, Finland, Sweden, Denmark, the Netherlands, France, Israel and the Czech Republic.
You have the opportunity to join us and gain valuable work experience while keeping the largest online community safe. Awesome right?
Proficient level in one of the following languages: German, Czech, Dutch, Swedish, Finnish, French, Hebrew, Danish, Norwegian
Proficient or advanced level in English
High cultural awareness of the supported region is essential for this role
Familiar with social media platforms & current trends
Availability to work in rotating/night shifts & on weekends
Keen on new technologies
No CV or cover letter required
Assisting the largest social media community in resolving enquiries empathetically, accurately and on time as a content moderator. You will become and remain knowledgeable about the most updated social media products and community standards. On a daily basis you will be asked to:
Make well balanced decisions and stay personally driven to be an effective advocate for the online community.
Display a strong bias to doing what’s right for the online community.
Investigate and resolve reported issues, such as requests for account support and reports of potentially abusive content.
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of the online community of users.
A content moderator is always on guard, maintaining the online reputation of a business in a continuously changing and demanding online world. They screen, monitor and approve content in compliance with the website’s guidelines. By promoting excellent customer service, they help cultivate a strong and active community around the brand.
Social media content moderators ensure that all information and data (different types of articles, images, videos and audio clips etc.) uploaded by users are compliant with intellectual property rights or do not contain inappropriate content that may scare away users. Content moderators help build up an entertaining and compelling experience by keeping content focused on the interests of the community.
Excellent international & modern working environment
Paid training using the latest technology
Great relocation package & Visa support if needed
Career development opportunities.
Competitive salary and many benefits & bonuses for all
Fun team activities inside & outside the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they enjoy a unique experience with your brand in all channels.
Established in 1989, Teleperformance Greece is the very first company to introduce Contact Centre Outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe & the Middle-East and in 2004 it started becoming a major multilingual destination for Europe, the Middle East and Africa, serving currently over 140 markets in 36 languages and dialects, and employing more than 6,500 people from 91 nationalities.
